Chats
A friendly nudge inside the Messenger, from a real teammate.
Start the conversation first
Welcome new users, announce what shipped, ask how you’re doing and nudge people toward the features they’re missing. In your product, in the Messenger and by email, with a goal to measure every message against.
app.atelier.studio
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Ana from Atelier
New: share boards with clients
Invite clients to comment without giving them a seat.
Try it nowHow likely are you to recommend Atelier?
0 1 2 3 4 5 6 7 8 9 10
Not likely Very likely
Message types
The right message for every moment
Seven ways to reach customers, all built from the same editor, the same audiences and the same reports.
Posts
Rich announcements with images and buttons, centered on screen.
Banners
A slim bar at the top or bottom of your app or site.
Emails
Campaigns from your own domain, with unsubscribe handled for you.
Surveys
NPS, ratings, multiple choice and text, answered in place.
News
A news feed in the Messenger for releases and updates.
Checklists
Onboarding steps that check themselves off as customers go.
Audience and goals
Target by attributes, segments and events; track the outcome.
Audience and timing
The right people, at the right moment
Target with any attribute, segment, tag or event, and see how many people match as you build. Then decide when the message appears: right away, on a page visit, after time on a page or after an event.
- Start and stop dates, a delivery window and how often someone can see it.
- Send as a real teammate, and choose who gets the replies.
- Set a goal, like “invited a teammate within 14 days”, and track it.
Outbound · Post · Invite your team
Audience
People who are users and match all of:
- Plan is Growth
- AND Last seen within 7 days
- AND Invited teammate has not happened
About 1,240 people match right now
Trigger
When they visit a page where the URL contains /settings/team
after 5 seconds on the page
Schedule
Oct 14 – Nov 14 · weekdays, 9:00–18:00
Once per person
Goal: Invited teammate within 14 days
Surveys
Ask, and actually get answers
NPS, ratings, scales, multiple choice, dropdowns and text questions, answered right where customers are. Save answers to the contact, and see results update as they come in.
- One question at a time, with required questions and reordering.
- NPS score, averages, distributions and every written answer.
- Save any answer to an attribute for segments and workflows.
Question 1 of 2
How likely are you to recommend Lumen Labs to a friend?
0 1 2 3 4 5 6 7 8 9 10
Not likely Very likely
What’s the one thing we could do better?
Exports to Salesforce would save me an hour a week…
NPS
Sample data42
- Promoters 58%
- Passives 26%
- Detractors 16%
312 responses
Email campaigns
Campaigns that look like you
Write in the same editor, personalize with any attribute and send from your own verified domain. Preview on desktop and mobile in the real template, and send yourself a test first.
- Branded or plain templates, preview text and a sender per campaign.
- Unsubscribe links and one-click unsubscribe on every email.
- Delivered, opened, clicked, bounced and unsubscribed, per campaign.
From Ana at Lumen Labs <[email protected]>
Subject Shared boards are here, {first_name}
Hi Maya, invite clients without a seat
Shared boards let your clients comment and approve work. They don’t need an account, and they never count as a seat.
Try shared boardsLumen Labs · You’re receiving this because you use Lumen Labs. Unsubscribe
Sent Oct 9 · 2,400 recipients
Sample data- Delivered
- 2,371
- Opened
- 1,208
- Clicked
- 396
- Unsubscribed
- 7
Goals and reports
Know whether it worked
Every message has a report: who saw it, clicked, replied or completed it, and who reached the goal afterwards. See the recipients at each stage and export the results to CSV.
Explore Reports Outbound · Post · Invite your team · Report
Invite your team
Live Sample data- Sent 2,400 · 100%
- Seen 1,932 · 81%
- Clicked 641 · 27%
- Replied 118 · 5%
- Goal met 286 · 12%
Goal: invited a teammate within 14 days of seeing the post. Results export to CSV.
Built in
Everything a campaign needs
Personalization
Names, plans or any attribute, in any message.
Send a test
Preview in your own inbox or Messenger first.
Schedules
Start and stop dates, set in advance.
Delivery window
Only show messages during the hours you choose.
Frequency
Once, or again after a gap you set.
Real senders
Messages come from a teammate, not a no-reply.
Reply routing
Replies become conversations for the right team.
Goals
Track an event or attribute within a time window.
Unsubscribes handled
Signed links and one-click unsubscribe.
Your domain
Campaigns send from your verified address.
Templates
Start from a template for each message type.
CSV export
Recipients and results, ready for your BI tool.
Which plans include Outbound?
Every paid plan, from $5 a month. Chats, posts, banners, surveys, checklists and news are included without message limits; emails count toward your plan’s monthly allowance, from 5,000 on Starter to 100,000 on Scale.
Compare plansDo campaign emails come from our own domain?
Yes. Verify your domain once and campaigns go out from your own address. Every email includes an unsubscribe link with one-click unsubscribe, and unsubscribes are honored automatically.
What happens when we reach the monthly email allowance?
Sending pauses until the next billing month or until you upgrade. In-app messages keep working, and nothing your customers rely on breaks.
Can customers reply to a message?
Yes. Replies to chats and posts start a conversation in your inbox, routed to the team or teammate you choose.
One platform
Better together
Every product shares one customer record, one inbox and one bill. Nothing is an add-on.
Say the right thing at the right time
Install the Messenger, connect your help content and let Blaze take the first reply. Free to start, no card needed.