The AI agent that cites its sources
Blaze answers your customers in the Messenger and over email using only your help center, docs, files and snippets. It links every source, checks the answer actually helped, and hands off to your team with a summary when it should.
Blaze
AI Agent · The team can help too
Today
You can connect it in two steps:
- Go to Settings → Channels → Email and add [email protected]. 1
- Forward that address to your inbox, then add the DNS records we show you. 2
Blaze · AI Agent · Just now
Marked as resolved
How it works
From your docs to resolved, in an afternoon
No training runs, no decision trees. Connect what you’ve already written and Blaze is ready to answer.
- 01
Connect your knowledge
Help Center articles, a docs website, PDFs and Word files, and short snippets for internal answers.
- 02
Set the guidance
Tone, answer length and plain-language rules, like “ask for the order number before refunds”.
- 03
Go live where customers ask
Turn Blaze on for the Messenger and email, for everyone or for the audience you choose.
- 04
Review and improve
See what Blaze resolved and handed off, and the questions it couldn’t answer yet.
Knowledge
Grounded in what you’ve already written
Blaze reads the same content your customers do, and keeps it fresh. Choose per source whether Blaze, Copilot or both can use it.
- Help Center articles, plus internal articles your teammates use through Copilot.
- Websites crawled politely: robots.txt, sitemaps and include or exclude rules, re-synced every week.
- PDF, Word, Markdown and text files, and snippets for answers that don’t belong in public docs.
- Custom answers for the exact reply you want to give to a specific question.
Sources
6 sources · 318 pages and articles Add source- Help Center 48 public articles Synced
- docs.lumenlabs.io Website · 212 pages Synced 2h ago
- lumenlabs.io/changelog Website · 38 of 60 pages Syncing
- Refund policy.pdf File · 6 pages Ready
- Snippets 12 answers Ready
- Internal articles 6 articles · teammates only Ready
Answers
Grounded, or it hands off
Every answer links the articles it came from, so customers and your team can check it. When your content doesn’t cover a question, Blaze says so and brings in a person instead of guessing.
- Hybrid search that understands meaning and exact terms, so “invoice address” finds “billing details”.
- Replies in the customer’s language, even when your articles are only in English.
- Asks a clarifying question when a request is ambiguous, instead of answering the wrong one.
- Streams the answer as it’s written, so customers aren’t staring at a spinner.
Sí. En Ajustes → Facturación elige el plan anual y paga con PayPal o con tarjeta.1 El cambio se aplica al instante.2
Answered in Spanish from English articles
Handed off to Sales · with a summary for the teammate
Guidance and persona
Your voice, your rules, in plain English
Tell Blaze how to behave the way you’d brief a new teammate. Rules apply to every answer, in the order you set.
- Tone and answer length, a name and an avatar that match your brand.
- Rules for clarifying questions, sensitive topics and when to route to a team.
- Audience and channel targeting: leads, signed-in users, Messenger, email, or all of them.
Guidance
Applied to every answer, in order Add rule- Communication style Be warm and concise. Use the customer’s first name once, not in every reply.
- Context & clarification Before answering a refund question, ask for the order number.
- Content & sources Never promise delivery dates. Link to the shipping article instead.
- Handoff & routing Billing disputes go straight to the Billing team.
- Content & sources Mention the yearly plan only when someone asks about saving money.
Persona
Blaze
AI Agent · Lumen Labs
Tone
FriendlyAnswer length
Preview
Hi Maya! You can switch plans any time in Settings → Billing.
Resolution and handoff
Resolved means resolved
Blaze checks that its answer helped before closing the conversation. When a customer needs a person, your teammate gets the whole story first.
- “That helped” closes the conversation; silence after an answer counts as resolved only after an inactivity timer you set.
- Handoff rules route to the right team, and outside office hours Blaze tells customers when you’ll be back.
- A summary note lands in the inbox, so nobody asks the customer to repeat themselves.
Connecting you with Billing
Blaze assigned to Billing · round robin → Jonas
Summary from Blaze
- Charged twice for the October invoice (both on Oct 3).
- Shared the refund policy; customer wants the duplicate refunded today.
- Plan: Growth, yearly. Card ending 4242.
Test before you launch
See exactly why it answered
Ask Blaze anything in the testing playground, as any customer, before you turn it on. The inspector shows the passages it used, the guidance it applied and how confident it was.
- Test as a specific person to check audience rules and personalization.
- Change a rule or an article, ask again, and compare.
- The same view is available on real conversations in the inbox.
Blaze · AI Agent
Yes. Open Reports, pick a date range and choose Export → CSV .1 The file includes every conversation in that range.2Inspector
Passages used
- Export your data 1 Help Center
- Reports → Export 2 docs.lumenlabs.io
- CSV columns Snippet
- Data retention Security overview.pdf
Guidance applied
Be warm and concise.
Performance
Know what Blaze resolves, and what it can’t
Track involvement, resolution rate, handoffs and satisfaction over time. Unanswered questions are grouped into content gaps, so you know which article to write next.
Explore ReportsBlaze AI Agent
Sample data Last 30 daysInvolvement
64%
+8 pts vs priorResolution rate
58%
+9 pts vs priorHanded off
19%
−4 pts vs priorCSAT
86%
+2 pts vs priorResolution rate
Weekly · last 12 weeks
Unanswered questions
Content gaps from the last 30 days
- How do I change the address on an invoice? 14×
- Can I export contacts to Salesforce? 9×
- Is there a discount for nonprofits? 6×
Built in
Everything Blaze does, on every plan
Multilingual
Detects the customer’s language and answers in it, with the original sources linked.
Blaze over email
Answers support email with the same knowledge, guidance and handoff rules.
Clarifying questions
Asks one short question when a request could mean two different things.
Custom answers
Pin the exact reply for questions where wording matters, like pricing or legal.
Audience targeting
Choose who Blaze talks to: leads, users, or both, on the channels you pick.
Office-hours aware
Sets expectations outside your hours instead of promising an instant reply.
Injection resistant
Ignores instructions hidden in customer messages and politely declines off-topic requests.
Works with Workflows
Add a “Let Blaze answer” step anywhere in a workflow, then branch on the outcome.
Predictable pricing
AI included. No per‑resolution fees.
Every plan includes a monthly allowance of Blaze AI conversations. A conversation counts once a month when Blaze sends at least one answer in it, however long it runs.
Reach your allowance and Blaze steps aside: new conversations go to your team, and customers still get a reply.
- Free Free
- 50 Blaze conversations / month
- Starter $5/mo
- 1,000 Blaze conversations / month
- Growth $19/mo
- 5,000 Blaze conversations / month
- Scale $49/mo
- 20,000 Blaze conversations / month
What counts as a Blaze AI conversation?
A conversation in which Blaze sent at least one answer during your billing month. It counts once, however many messages Blaze sends in it. Your plan includes a monthly allowance and there are no per-resolution fees.
What happens when we reach our monthly allowance?
Blaze stops answering new conversations and they route to your team as usual, so customers are never left without a reply. You see a banner in the dashboard and can upgrade at any time; the allowance resets at the start of the next billing month.
Is my data used to train AI models?
No. Rabbitblaze never trains AI models on your data, and Blaze uses an enterprise AI service on paid terms that don’t allow your prompts or answers to be used for training either.
How we handle your dataWill Blaze make things up?
Blaze answers only from the content you connect, links the sources it used, and says so when your content doesn’t cover a question. Instead of guessing, it offers a person and hands the conversation to your team with a summary.
Can customers always reach a person?
Yes. “Talk to a person” is always available, and your handoff rules decide when Blaze steps aside on its own, for example for billing disputes or VIP customers. Outside office hours, Blaze tells customers when the team will be back.
How does Blaze read our website?
Add your docs or help site as a source and our crawler, RabbitblazeBot, reads its public pages: it follows robots.txt and your sitemap, goes one page at a time, and re-syncs every week if you want it to. You can include or exclude paths, and switch the site off for Blaze or Copilot at any time.
About RabbitblazeBotWhich languages does Blaze speak?
Blaze detects the customer’s language and replies in it, even when your articles are only in English. Sources stay linked, so customers can open the original article.
One platform
Better together
Every product shares one customer record, one inbox and one bill. Nothing is an add-on.
Let Blaze take the first reply
Install the Messenger, connect your help content and let Blaze take the first reply. Free to start, no card needed.