Rabbitblaze is live. Read the launch post
Pricing Developers

Product

Resources

Start free Log in

Help Center

A help center that answers back

Publish beautiful articles your customers can actually find. Blaze answers from the same content, so every article you write also answers questions in the Messenger and over email.

Start free See pricing

Hosted for you Your own domain SEO built in

Editor

Write it once. It answers everywhere

A fast, focused editor with everything a good article needs. Drafts autosave, live articles keep their published version until you publish your changes, and two people can’t overwrite each other.

  • Headings, lists, callouts, code, tables, images, buttons and collapsible sections.
  • Embeds from YouTube, Vimeo, Loom and Wistia.
  • Per-article audience, internal-only and Blaze or Copilot switches.
Knowledge · Articles · Verify your domain (DNS)
Unpublished changes Publish changes

Verify your domain (DNS)

Add these records at your DNS provider, then select Verify.

Using Cloudflare? Set the records to DNS only, not proxied. 

TXT  send.lumenlabs.io   "v=spf1 include:…"
TXT  resend._domainkey    "p=MIGfMA0GCSqG…"

Settings

Collection

Channels · Email

Audience

Everyone
  • Use for Blaze
  • Use for Copilot
  • Internal only

Your brand

Yours, down to the last pixel

Logo, colors, header, fonts and navigation links. Pick the look once and every collection and article follows, in light and dark.

  • Collections and sub-collections, three levels deep, with emoji or icons.
  • Header and footer links, social profiles and a contact button.
  • The Messenger built in, so “Still need help?” is one click away.

Search

Search that understands questions

Customers type questions, not keywords. Search matches meaning as well as words, so “How do I invite my team?” finds the right article even when it never uses those words.

  • Instant search with ⌘K on every page.
  • Highlights show why each result matched.
  • Searches with no results tell you which article to write next.

Domains and SEO

Found on Google, served from your domain

Point a CNAME at Rabbitblaze and your Help Center moves to help.yourcompany.com, with HTTPS handled for you. Every page is server-rendered and search-ready.

  • Clean article URLs, canonical tags, a sitemap and robots.txt.
  • Structured data and social cards on every article.
  • A search description for every article, plus your own title and description for the home page.

Insights

Know which articles work

Views, reactions and searches for every article. See what helps, what confuses, and what people search for but can’t find.

Explore Reports
Knowledge · Insights

Articles

Sample data Last 30 days
Article Views Reactions
  • Connect your support email 2,184
  • Invite your team 1,402
  • Verify your domain (DNS) 968
😃 Helpful 😐 Okay 😞 Not helpful

Searches with no results

  • “change invoice address” 31 searches
  • “salesforce sync” 17 searches

Everything in the Help Center

Built for readers, and for writers

Collections

Three levels of collections, ordered by drag and drop.

Internal articles

Knowledge for your team and Copilot only.

Audiences

Show articles to everyone, users or leads.

Drafts and publishing

Edit live articles safely, then publish the changes.

Reactions

A quick 😞 😐 😃 at the end of every article.

Related articles

Readers find the next answer without searching again.

Copy for AI

Copy any article as clean Markdown in one click.

⌘K search

Instant search from anywhere on the site.

Light and dark

Follows the reader’s system theme.

Messenger built in

Readers can chat with Blaze or your team.

Video embeds

YouTube, Vimeo, Loom and Wistia.

Semantic search

Full-text and meaning-based search, combined.

FAQ

Questions, answered

Something else on your mind? We read every message.

Contact us
Where is our Help Center hosted?

Every workspace gets a hosted Help Center at help.rabbitblaze.com/your-name on every plan. On paid plans you can serve it from your own domain, like help.yourcompany.com, with an HTTPS certificate issued automatically.

Does Blaze pick up new articles automatically?

Yes. When you publish or update an article it’s indexed for Blaze and Copilot within moments. Each article has its own switches, so you can keep an article out of AI answers.

Can some articles be private?

Yes. Internal articles are only visible to your team and Copilot, and audience settings show an article to everyone, only to signed-in users or only to leads.

Is it good for SEO?

Articles are server-rendered with clean URLs, canonical tags, a sitemap, robots.txt, structured data and social cards, and you can set the search title and description per article.

Can we import our existing articles?

You can paste content straight into the editor, and Blaze can also answer from your existing docs site directly: add it as a website source and it’s crawled and kept in sync.

How Blaze uses your websites

One platform

Every product shares one customer record, one inbox and one bill. Nothing is an add-on.

Publish your first article today

Install the Messenger, connect your help content and let Blaze take the first reply. Free to start, no card needed.

Start free Talk to us