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A shared inbox built for speed

Chat, email and tickets land in one inbox your whole team works from. Every action is a keystroke away, Copilot drafts the reply with sources, and nobody answers the same customer twice.

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Keyboard-first Copilot on every plan From $5 a month

Your inbox

12 Open Newest J K

Maya Chen · Lumen Labs now

Connecting our support email

Hi! How do I connect our support email so replies show up in the inbox?

Blaze: You can connect it in two steps…

That helped 👍

Resolved by Blaze

Daniel Okafor · Fieldnote 18m

Refund for duplicate charge

You: I’ve issued the refund, it’ll show in 3–5 days

Priya Raman · Northwind 1h

#1042 · Widget not loading on Safari

Console shows a CSP error on boot…

Urgent Next reply 12m

Lucas Moreau · Atelier 2h

Switching to annual billing

Blaze: Annual plans include two months free…

Sofia Rossi 3h

Custom domain for help center

Is help.sofiarossi.design supported?

Kenji Watanabe · Orbit 5h

Export conversations to CSV

You: Reports → Export lets you pick the range

Maya Chen Lumen Labs Chat Close

Today

Hi! How do I connect our support email so replies show up in the inbox?

Chat · 10:42

Blaze AI Agent started handling · 10:42

Searching 3 articles…

Blaze · AI Agent

You can connect it in two steps:

Go to Settings → Channels → Email and add [email protected]. ¹
Forward that address to your inbox, then add the DNS records we show you. ²

Connect your email inbox Verify your domain (DNS)

Seen · 10:43

That helped 👍

Resolved by Blaze · confirmed by Maya · 10:44

Reply Note to Maya Chen via Chat ⌘ K commands

Reply… type / for macros, @ to mention

Blaze Send ⌘↵

Details Copilot

Read conversation · searched 4 articles · checked DNS

What happened

Lumen Labs’ domain check fails because Cloudflare proxies the DKIM records. MX is live; the SPF record is missing.

lumenlabs.io · DNS Internal: DKIM runbook

Suggested reply

Set both DKIM records to DNS only (grey cloud) in Cloudflare, then add the SPF record. I’ll re-run verification as soon as you confirm.

2 sources Insert

Try asking

Write step-by-step instructions Summarize for Jonas

Ask Copilot about this conversation…

Keyboard-first

Every action, one keystroke away

Triage a queue without touching the mouse. ⌘K finds any conversation, contact, article or action, and single-key shortcuts handle the rest.

JK: Next and previous
R: Reply
N: Note
A: Assign
S: Snooze
C: Close
P: Priority
T: Tag
⌘K: Command palette
⌘↵: Send

Assign ▸ jo Esc

Teammates

Jonas Weber Billing · 3 open ↵

Joan Okoye Support · away

Teams

Support · round robin

Suggested

Assign to me A

Snooze until tomorrow S

Close conversation C

Mark as priority P

Add tag T

Run macro: Refund issued #

Ask Copilot ⌘J

↑↓ Navigate ↵ Select Esc Close

Copilot

A teammate who has read everything

Copilot sits beside every conversation. It drafts the reply from your docs, internal articles and similar resolved conversations, and shows exactly where each answer came from.

Ask anything about the customer or the problem, in plain language.
Internal sources are marked, so private notes never leak into a reply.
Insert the suggestion into the composer, edit it, and send.
Summaries of long conversations land as an internal note in one click.

Copilot Priya Raman · #1042

Read conversation · searched 6 articles · 2 past conversations

Suggested reply

Safari blocks the widget when your Content Security Policy doesn’t allow our domains. Add widget.rabbitblaze.com to script-src and frame-src, then reload.

Install on sites with a CSP Internal: Safari quirks

2 sources Insert

Ask Copilot about this conversation…

AI compose

Write it fast, send it right

Highlight a draft and let AI rephrase it, change the tone, expand, shorten, fix the grammar or translate it into the customer’s language. You always review before it goes out.

Tones from friendly to formal, empathetic or confident.
Translate replies, and read customer messages in your own language.
Macros with placeholders for the answers you send every day.

Reply Note to Daniel Okafor via Email

refund done. should be on ur card in 3-5 days, sorry about the double charge

AI Send

Rephrase
Change tone
Expand
Make shorter
Fix grammar
Translate
Summarize conversation

Friendly
Formal
Casual
Empathetic
Confident

Collaboration

Nobody answers the same customer twice

See who is viewing a conversation and who is already typing, before you start. Pull in a colleague with an @mention in an internal note; they get notified instantly.

Live presence and typing indicators on every conversation.
Internal notes and mentions that customers never see.
Merge duplicate conversations and mark spam in bulk.

Priya Raman #1042 · Widget not loading on Safari

Console shows “Refused to load the script” on boot. Chrome is fine.

Internal note · Ana

@Jonas this looks like the CSP issue from last week. Can you take it? I’ll stay on as a follower.

Jonas was mentioned · assigned to Jonas

Jonas is replying… Check his reply before you send yours.

Reply… type / for macros, @ to mention

Routing and SLAs

The right conversation, to the right person

Give every team its own inbox and rules. Assign by round robin or by workload, respect office hours, and let SLA timers tell you what needs attention next.

Balanced assignment gives the next conversation to the available teammate with the fewest open, up to a limit you set, and skips anyone who is away.
SLA targets for first reply, next reply and time to close, with due-soon and breached states.
Office hours set reply-time expectations in the Messenger, and SLA clocks can count business hours only.

Settings · Teams · Billing

Billing team

Assignment

Balanced · fewest open first

Jonas 4/8
Ana 6/8
Kai 2/8

Skip teammates who are away

Office hours

Mon–Fri · 9:00–18:00 Europe/Berlin

SLA · Growth customers

First reply 1h
Next reply 4h
Time to close 2 days

Next reply in 12m Breached 4m ago

Tickets

When it takes longer than a chat

Turn a conversation into a ticket with its own type, fields and states. Customers follow progress in the Messenger, and back-office work stays linked to the conversation that started it.

Customer, back-office and tracker tickets with custom attributes.
States from Submitted to Resolved, with updates the customer can see.
Ticket forms customers can submit themselves from the Messenger.

Widget not loading on Safari

Ticket #1042 · Priya Raman · Northwind

Customer ticket

Submitted
In progress
Waiting on customer
Resolved

Type: Bug report
Severity: High
Browser: Safari 19
Plan: Growth

Linked to conversation with Priya · Chat

Update sent to Priya

We found the cause and a fix ships today. We’ll update this ticket when it’s live.

Priya sees this in the Messenger’s Tickets space

Your support address, in the inbox

Forward support@ to Rabbitblaze and reply from your own domain. Threads stay together, quoted history folds away, and attachments come along.

Guided setup for Gmail, Google Workspace and Microsoft 365, with a test email to prove forwarding works.
Personal or company signatures, and branded or plain email templates.
Spam, loops and auto-replies are held back so they never reach your queue.

[email protected]

Sends as Lumen Labs Support · lumenlabs.io verified

Connected

Forwarding Domain verified SPF DKIM

Daniel Okafor [email protected] 09:14

to [email protected] · cc [email protected]

Re: October invoice charged twice

Hi team, the duplicate is still showing on our card statement this morning. Could you confirm the refund went through?

statement-oct.pdf 212 KB

Reply all · threaded by message headers, CCs kept

Everything in the Inbox

The details that make it fast

Views

Saved filters, shared or personal, for any slice of the queue.

Bulk actions

Assign, tag, snooze or close dozens of conversations at once.

Full-text search

Find any message, contact or company from one search box.

Snooze

An hour, later today, tomorrow, Monday, next week or any time.

Priority

Flag what matters and sort the queue by it.

Tags and attributes

Required-to-close attributes keep reporting clean.

Macros

Reply, tag, assign and close in a single step.

Merge

Combine duplicate conversations from the same customer.

CSAT on close

Ask for a rating when a conversation is closed.

Notifications

Assignments, mentions and replies, in app, by email or push.

Spam folder

Junk stays out of your inbox and out of your reports.

Unified history

Every conversation, ticket and event on the customer’s profile.

FAQ

Questions, answered

Something else on your mind? We read every message.

Which channels arrive in the inbox?

Messenger conversations from your website or app, and email: forward your support address and reply from your own verified domain. Tickets live alongside both. Phone, SMS and social channels aren’t part of Rabbitblaze.

Is Copilot included, and is it limited?

Copilot is included on every plan. Paid plans have unlimited Copilot requests under fair use; the Free plan includes 50 a month.

Can we split work between teams?

Yes. Create teams with their own inboxes, assignment method (manual, round robin or balanced with a workload cap), office hours and SLAs. Workflows can route conversations to the right team automatically.

Do we pay per teammate?

No. Pricing is per workspace. Each plan includes a number of seats (1 on Free, 3 on Starter, 10 on Growth and unlimited on Scale) and every seat gets the plan’s full feature set.

See plans and seats

What happens when a conversation needs engineering?

Convert it to a ticket, or link a back-office or tracker ticket. The customer sees state changes you choose to share, and the conversation stays connected to the work.

One platform

Every product shares one customer record, one inbox and one bill. Nothing is an add-on.

Inbox zero, at the speed of blaze

Install the Messenger, connect your help content and let Blaze take the first reply. Free to start, no card needed.

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