Introducing Rabbitblaze: every feature, on every plan, from $5

Today we’re launching Rabbitblaze, a customer service platform built around one idea: a support team of three deserves the same tools as a team of three hundred.

That means an AI agent that answers your customers from your own content and shows its sources. A shared inbox that’s fast enough to run from the keyboard. A Messenger, a Help Center, workflows, outbound messages and reports, all working from the same customer record. And a price that doesn’t punish you for growing: every feature on every paid plan, from $5 a month per workspace.

Why we built it

Support software has become remarkably capable, and remarkably expensive. Prices are set per seat, so every new teammate costs more. AI agents are often billed per resolution, so the more your customers use them, the bigger the bill. And the features that make a team effective, like SLAs, round-robin assignment, workflows and custom domains, tend to live in the higher tiers.

For a small or growing team, that turns every decision into a trade-off between the tools you need and the budget you have. We wanted to remove that trade-off. So we made three decisions early:

1. Price per workspace, not per seat. Your plan includes a number of seats, and Scale includes unlimited seats.
2. No per-resolution AI fees. Each plan includes a monthly allowance of Blaze AI conversations. A conversation counts once a month, however long it runs.
3. Every feature on every paid plan. Starter, Growth and Scale differ only in how much you use, never in what you can do.

What’s included

Blaze AI Agent. Blaze answers your customers in the Messenger and over email using only the content you connect: your Help Center, a docs website, PDFs and Word files, and short snippets for answers that don’t belong in public docs. Every answer links the sources it came from. Blaze checks whether its answer actually helped, asks a clarifying question when a request is ambiguous, and hands off to your team with a summary when it should. It replies in your customer’s language, even when your articles are only in English.

Inbox with Copilot. Chat, email and tickets land in one shared inbox with team inboxes, views, SLAs, office hours, macros and round-robin or balanced assignment. Every action has a keyboard shortcut, and ⌘K finds anything. Copilot sits beside each conversation, drafts replies from your docs and past conversations, and shows you exactly where each answer came from. You can see who else is viewing a conversation, and who is already typing, before you reply.

Messenger. A fast chat widget for your website or app with Home, Messages, Help, News and Tickets spaces. Pick your brand color and Rabbitblaze adjusts every shade for readable contrast. Signed-in customers are verified with a server-side hash, so nobody can impersonate them.

Help Center. A hosted knowledge base with collections, a rich editor, internal articles, your own domain with automatic HTTPS, and search that understands questions. Blaze answers from the same content, so every article you write also answers questions in the Messenger.

Workflows. A visual canvas for the path every conversation takes: greet, ask a question, let Blaze answer, branch on office hours or any attribute, assign, apply an SLA, or call your own API with an HTTP request.

Outbound. Chats, posts, banners, email campaigns from your own domain, surveys, checklists and a news feed in the Messenger, with audiences, schedules and goals to measure each message against.

Reports. Ten ready-made reports covering volume, responsiveness, satisfaction, SLAs, tickets, articles, outbound and what Blaze resolves, with filters by team, teammate, channel and tag.

Developer platform. A REST API with scoped API keys, signed webhooks with retries and delivery logs, and a Messenger JavaScript API for identifying users, tracking events and opening conversations from your own code.

How pricing works

Plan	Price	Seats	Blaze AI conversations / month
Free	$0	1	50
Starter	$5 / month	3	1,000
Growth	$19 / month	10	5,000
Scale	$49 / month	Unlimited	20,000

Yearly billing costs ten times the monthly price, so you get two months free. The Free plan includes the inbox, Messenger, Help Center, Blaze, Copilot, tickets, reports and one live workflow. Paid plans add outbound messages, custom email and Help Center domains, the REST API and webhooks, SLAs, custom ticket types, full report history with CSV export, and remove “Powered by Rabbitblaze”.

When a workspace reaches a limit, nothing breaks for your customers. Blaze steps aside and new conversations go to your team, outbound emails pause, and admins see a notice with the option to upgrade. The full breakdown is on the pricing page.

What we didn’t build (yet)

We’d rather tell you now than have you find out later. Rabbitblaze doesn’t include phone or voice support, SMS, WhatsApp or social media channels. There are no product tours, native mobile SDKs or app marketplace yet, and single sign-on with SAML is still on our list. If any of these is essential for your team today, we’re probably not the right fit yet, and we’d love to hear which one matters most to you.

Built with care

Rabbitblaze never trains AI models on your data. Blaze uses an enterprise AI service on paid terms that don’t allow your data to be used for training either. Every workspace gets two-factor authentication, roles and permissions, and an audit log, on every plan. You’ll find the details on our security page.

Get started

Sign up for free, with no card needed. A short checklist walks you through the first steps: install the Messenger with one snippet, forward your support email, connect your help content, turn on Blaze and invite your team. If your help content already exists, Blaze can be answering real questions within an afternoon.

We read every message. If you have a question, an idea or a feature you can’t live without, write to us at [email protected].