Every core feature. Every plan. From $5.

Almost none. Starter, Growth and Scale all include Blaze and Copilot, SLAs, outbound, a Help Center on your own domain, the REST API and webhooks. Sending email from your own domain starts at Growth. Otherwise they differ only in usage limits: seats, Blaze AI conversations, contacts, outbound emails and storage.

A conversation in which Blaze sent at least one answer during the billing month. It counts once per month, however many messages it takes, and conversations Blaze doesn’t answer don’t count at all. There are no per-resolution fees. On Free, Blaze answers up to 10 times in one conversation, then hands it to your team.

Nothing breaks for your customers. When you reach your Blaze allowance, Blaze stops answering and new conversations go to your team. When you reach your outbound email allowance, campaign emails pause until the next billing month. On Free, once the emails to customers for the month (or the day) are used up, replies stay in your inbox until the limit resets. Admins see a notice in the dashboard and can upgrade at any time.

No. You pay one flat price per workspace. Each plan includes a number of seats: 1 on Free, 3 on Starter, 10 on Growth and unlimited on Scale.

A year costs ten times the monthly price, so you get two months free: $50 a year for Starter, $190 for Growth and $490 for Scale. You can switch between monthly and yearly billing in Settings → Billing.

Yes, from Settings → Billing. Upgrades take effect right away and you pay the prorated difference. Downgrades take effect at the end of the current billing period. Paid plans renew automatically until you cancel, and if you cancel, your plan stays active until the end of the period you’ve paid for.

Yes. Ask within 14 days of your first payment, or of a yearly renewal, and we’ll refund that payment in full, no questions asked. Duplicate charges are always refunded. Outside those 14 days we don’t refund partial periods, but once you cancel nothing renews.

Pay by card through Stripe, or with PayPal. Prices are in US dollars and exclude taxes; sales tax, VAT or GST is added at checkout where it applies. Card checkout lets you add a tax ID to your invoices.

Yes, with no card and no time limit. It includes one teammate, 50 Blaze AI conversations, 50 Copilot requests and 200 emails to customers a month, 3 knowledge sources, the inbox, Messenger, Help Center, tickets, reports and one live workflow. Every new workspace starts on Free, each account can have one Free workspace, and you can upgrade whenever you’re ready.

Copilot is unlimited on paid plans for your teammates' normal use while they work on conversations. We’ll only get in touch if usage looks automated, like a script sending requests around the clock.