Acceptable Use Policy

1. Scope

This policy applies to everyone who uses Rabbitblaze through your workspace, including your teammates and any integrations you build with our API, and to everything you send to your contacts through the Service. It is part of our Terms of Service.

2. Illegal and harmful content

Don’t use Rabbitblaze to create, store, send or share content that:

• is illegal, or promotes or facilitates illegal activity;
• sexually exploits or endangers children, in any way;
• threatens, harasses or incites violence or hatred against people based on who they are;
• infringes someone else’s intellectual property, privacy or publicity rights;
• is defamatory, fraudulent or knowingly misleading;
• contains malware, phishing links or anything designed to damage or gain unauthorized access to systems.

3. Messaging and email

Outbound messages and campaign emails reach real people’s inboxes, so they come with extra responsibilities:

• Only send to people who have agreed to hear from you or with whom you have an existing relationship, as the law where they live requires.
• Don’t use purchased, rented or scraped lists.
• Identify yourself accurately as the sender, and don’t use misleading subject lines or headers.
• Keep the unsubscribe link that Rabbitblaze adds to campaign emails, and don’t email people who have unsubscribed.
• Keep bounce and complaint rates low. We may pause sending from a workspace whose emails are bouncing or being reported as spam, to protect deliverability for everyone.
• Follow the anti-spam laws that apply to you, such as CAN-SPAM, CASL and the ePrivacy rules in Europe.

4. AI features

Blaze and Copilot are there to help your customers and your team. Don’t use them to:

• present Blaze as a human or remove the AI label from its messages;
• deceive, manipulate or impersonate a real person or organization;
• generate content that this policy prohibits anywhere else;
• give individualized medical, legal or financial advice, or make decisions with legal or similarly significant effects on people without human review;
• try to extract system instructions, other customers’ data or anything else Blaze isn’t meant to share, or deliberately feed it instructions designed to make it misbehave.

5. Security and integrity of the Service

Don’t:

• probe, scan or test the vulnerability of the Service, except under our responsible disclosure guidelines;
• access, or try to access, workspaces, accounts or data that aren’t yours;
• bypass authentication, rate limits, plan limits or other protections;
• interfere with or overload the Service, for example with denial-of-service attacks or load testing without our written permission;
• reverse engineer the Service, except where the law allows it despite this restriction;
• use the Messenger, Help Center or API to host content unrelated to supporting your customers.

6. Fair use of plans

• Don’t create multiple Free workspaces to get around the Free plan’s limits.
• Copilot is unlimited on paid plans for normal use by your teammates. Don’t use automation to send it requests at a volume no team of people would.
• Use the REST API within its rate limits, and back off when you receive a rate-limit response.

7. Sensitive data

Don’t use Rabbitblaze to collect or store data it isn’t designed for, including full payment card numbers, government identification numbers, passwords for other services, or health information covered by HIPAA. If a customer sends you this kind of information, delete it from the conversation once you’ve helped them.

8. Reporting and enforcement

If you see content or behavior on Rabbitblaze that breaks this policy, tell us at [email protected]. Report security vulnerabilities to [email protected].

If a workspace breaks this policy, we may remove the content, pause specific features such as outbound email, suspend the workspace or end the Terms of Service with that customer. Where we can, we’ll explain the problem and give you a chance to fix it first. In serious cases, such as illegal content or attacks on the Service, we may act immediately and report the activity to the authorities.

9. Changes

We may update this policy as the Service and the law evolve. We’ll post the new version here and, for material changes, notify workspace owners in advance.