The short version
- You can cancel a paid plan anytime in Settings → Billing, without calling or emailing anyone. Your plan stays active until the end of the period you’ve paid for.
- Changed your mind? Ask within 14 days of your first payment, or of a yearly renewal, and we’ll refund that payment in full.
- Outside those 14 days we don’t refund partial periods, but once you cancel nothing renews.
- If you’re charged twice by mistake, we refund the extra charge in full without you having to ask.
This summary helps you find your way around. The full text below is what applies.
On this page
1. Cancelling a paid plan
Workspace owners and admins can cancel at any time in Settings → Billing. It takes a couple of clicks: no call, chat or email needed, and we confirm the cancellation by email.
When it takes effect. Cancelling stops the next renewal. Your workspace keeps its paid plan and limits until the end of the billing period you’ve already paid for, then moves to the Free plan. Your data stays in your workspace. Features that aren’t on the Free plan, such as outbound messages, custom domains and the REST API, stop working.
Changing your mind. If you pay by card, you can undo a cancellation from the same page until the period ends. PayPal ends a subscription as soon as you cancel it, so a cancelled PayPal subscription can’t be resumed: you keep your paid plan until the end of the period, and you can start a new subscription from Settings → Billing whenever you like.
2. Full refund within 14 days
If Rabbitblaze isn’t right for you, ask for a refund within 14 days of your first payment for a paid plan, or within 14 days of a yearly renewal, and we’ll refund that payment in full, including any tax we collected.
To ask, email [email protected] from the address of a workspace owner or admin and include your workspace name. You don’t need to give a reason.
A refund ends the paid period it covered, so we also cancel the subscription and your workspace moves to the Free plan straight away.
3. Other payments
Outside the 14-day window, payments aren’t refundable. We don’t give refunds or credits for partial periods, unused seats or unused allowances, including when you cancel or downgrade partway through a period. Monthly renewals aren’t covered by the 14-day refund, because you can cancel before any month renews.
Changing plans. Upgrades take effect right away and you pay only the prorated difference for the rest of the period. Downgrades and switches to a shorter billing period take effect at the end of the current period, so you keep what you’ve paid for until then.
Price changes. We tell you at least 30 days before a new price applies to your workspace, so you can cancel before it does.
4. Duplicate and mistaken charges
If your workspace ends up with two subscriptions, for example after two checkouts at the same time, we cancel the extra one and refund it in full. You don’t need to ask.
If you think any other charge is wrong, email us first. We can usually sort it out faster than a dispute with your bank or PayPal.
5. Failed payments
If a renewal payment fails, we email your workspace’s owners and admins and retry the payment. Your paid plan stays active for 14 days while we do. If the payment still can’t be collected, the workspace moves to the Free plan. We never delete your data because of a failed payment.
6. If we end or change the service
If we end your paid subscription for reasons that aren’t your fault, we refund the prepaid fees for the remaining period. The same applies if we remove a feature that is material to paid plans and you cancel because of it.
7. How refunds reach you
Refunds go back to the payment method you used: to your card through Stripe, or to your PayPal account. They’re made in US dollars, the currency you paid in, so the amount on your statement can differ slightly if your bank converted it. Card refunds usually appear within 5 to 10 business days, depending on your bank. PayPal refunds usually appear within a few days.
8. Your rights under the law
Rabbitblaze is built for businesses, but this policy doesn’t limit any rights you have under the law that applies to you. If you’re a consumer in the EU or the UK, the 14-day refund above is at least as generous as your statutory right to withdraw from the contract.
9. Contact
Questions about a payment, a refund or your plan? Email [email protected] and a person will get back to you. These rules are also part of our Terms of Service.