About
Great support shouldn’t depend on your budget
Rabbitblaze is an AI-first customer service platform for teams of every size. We started it because the tools that make support great had become priced for the few, and a team of three deserves the same tools as a team of three hundred.
Why we exist
Support software got smarter. It also got expensive.
Every new teammate costs more, every AI answer can carry a fee, and the features that keep a team on top of its queue sit in the highest tiers. We wanted to remove that trade-off.
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Priced per seat One price per workspace
Seats are included in every plan, and Scale has no seat limit at all.
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AI billed per resolution AI included
Each plan has a monthly allowance of Blaze AI conversations. Busy months don’t come with a surprise bill.
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Essentials in the top tier Every core feature on every paid plan
SLAs, workflows, a Help Center on your own domain, the API and webhooks are on Starter, Growth and Scale alike.
What we believe
The principles we build by
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AI should show its work
Blaze cites the sources behind every answer and says so when your content doesn’t cover a question.
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A person is always one tap away
Customers can ask for a human at any point, and the teammate who picks it up gets the whole story.
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Fast is a feature
A keyboard-first inbox, answers that stream as they’re written, and pages that open instantly.
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Prices you can predict
One flat price per workspace. Allowances instead of surprise overages, and limits never break a customer’s conversation.
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Your data is yours
We never train AI models on your data, and you can export everything at any time.
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Honest about what’s missing
We’d rather tell you what we don’t do yet than have you find out after you’ve switched.
The name
Quick like a rabbit. Warm like a blaze.
A rabbit stands for speed and approachability: getting customers an answer quickly, and kindly. A blaze stands for energy and warmth, and a trail blaze is the mark that shows hikers the way.
That’s the job of good support: get people to the answer, fast, and make them feel looked after on the way. Our flame leans forward because it’s already moving.
What’s next
Built in the open, one release at a time
Rabbitblaze 1.0 covers chat, email, tickets, AI, automation, outbound and reporting. These are some of the things customers ask about that we’re looking at next. Tell us which one matters to you.
- Product tours and tooltips
- Slack and CRM integrations
- Single sign-on with SAML
- A/B tests for outbound messages
Get in touch
A person reads every message
Answers at the speed of blaze
Install the Messenger, connect your help content and let Blaze take the first reply. Free to start, no card needed.